Frequently asked questions - Emfit

Emfit MM - FAQ

In this FAQ page we'll try to answer some of the most frequently asked questions. If we’re not able to answer your question here, please feel free to email us at sales.us@emfit.com or call us at: (512) 266-6950!

1. Will insurance cover the Movement Monitor?

We currently do not submit claims to insurance companies, so before you purchase the monitor you should contact your provider to see if they will cover the monitor under a miscellaneous code. A doctor’s script along with a letter of medical necessity may improve your chances of receiving reimbursement. You can call our office for more specific instructions, including which code might be used. The Movement Monitor is not classified as a Medical Device and is intended for General Population Use.

2. What is included in this system?

The Movement Monitor is easy to install with only two components to worry about: the durable, under-mattress sensor and the control unit that can be mounted on the wall or placed at bed-side.

3. Will the monitor work with the mattress type we have?

The Movement Monitor is designed to work with all types of mattresses, including foam, memory-shape, spring, and extra-thick varieties. Factory settings work for most situations, but there is a sensitivity adjustment inside of the control unit if you need to make changes.

4. Will the Movement Monitor work well with larger Full, Queen, or King-sized beds?

The Movement Monitor will work with any sized bed, as long as the individual does not move too far away from the sensor (ideally placed below the chest area). In the event that someone is particularly restless and has a tendency to roll around quite a bit, an additional sensor can be added and connected to the same control unit. Please call our office if you need to order an additional sensor.

5. Where does the sensor go?

The sensor is placed BENEATH the mattress, on top of the box spring, or other flat surface. If you have a platform bed with slats, a piece of plywood (3’ x 2’) can be used, and the sensor can be placed on top of that. This will prevent the sensor from bending in between the open spaces. For children under 35 pounds we recommend that the sensor be placed on top of the mattress and below a mattress pad or foam topper. This will help prevent wear and tear of the sensor. Please test thoroughly before putting into use, and be sure to conduct weekly tests to make sure everything is functioning normally.

6. Are there any weight restrictions?

No, the monitor can be used for anyone, regardless of age or weight.

7. Will the alarm alert us to someone exiting the bed?

The Movement Monitor includes an optional bed exit alarm feature which comes factory disabled. An alarm will sound within 5 seconds of someone exiting the bed. This feature can be enabled inside of the control unit. Please refer to the manual for more details.

8. Will I be able to hear the alarm in a different room?

The monitor emits a high-frequency alarm that is designed to carry, especially at night when all daytime noises are eliminated. We do offer an optional remote monitor that will alarm up to 900 feet from the main control unit at bedside. A baby monitor placed next to the control unit is also an option to consider.

9. How do I prevent false alarms?

The Movement Monitor is well known and has been clinically validated for NOT producing false alarms, and should only be alarming to faster movement activity. Alarms can occur when the optional bed exit alarm feature is in use and sensitivity is not adjusted correctly, or if an individual is particularly restless (excessive scratching, fitful sleep, etc.). If an alarm does occur during normal faster movements, we recommend you set the adjustable preset delay to a higher setting (adjustment levels can be set to 10, 13, 16, & 20 seconds).

10. Why is the red LED light flashing on the front of the control unit?

Is Cable plugged in?
Red light blinking ever second time blue light blinks: The batteries need to be replaced.
Red light blinking same speed as the blue light: Sensor is damaged.
Please refer to manual for all trouble-shooting issues or contact our office at (512) 266-6950 or 877-32EMFIT.

11. How is the Movement Monitor different from other alarm systems?

Along with having very sophisticated, customized software that is built into the control unit, and being the only monitoring system on the market to receive independent clinical validation, our sensor is more sensitive than what is currently available. The sensor is made of Emfit’s special proprietary and patented electro-active polymer which produces small electric signals from any movement, even the very slightest ones.

12. How soon will I receive the monitor?

Within 3 to 5 business days of order being placed, or no more than 10-14 days if out of stock. Add an additional 5 to 7 days if shipping to Canada.

13. What is the Return Policy and Warranty?

Emfit offers a 30-day money-back guarantee (excluding shipping costs), and a one-year warranty on all manufacturer defective parts.

14. Can I travel with this?

Absolutely! The monitor is portable, and travels easily - even through airport security. The system is easy to set up with virtually every type of mattress, and can provide much needed security during a family vacation. It is recommended that you use the original box to transport the monitor to avoid bending and possibly damaging the sensor. Please remember to test monitor before putting into use as settings may need to be adjusted to the type of bed being used.

15. How long do the batteries last, and what type should I use?

Battery power can last about 2-3 months. The red LED light will flash on the control unit and you will hear an audible beeping sound when battery power is running low. Please replace with good quality, non-expired AA alkaline batteries only. DO NOT USE LITHIUM OR RECHARGEABLE BATTERIES!

16. Do you offer a remote alarm?

Yes, we offer an optional plug-in remote unit that will alarm up to 900 feet from the control unit.

17. Are replacement parts available?

Yes, regardless of a manufacturer defect or damage that occurs on the user’s side, there are options available for repair or replacement of all parts.

18. Will the Movement Monitor interfere with other electronic devices being used?

No, the Emfit Movement Monitor does not transmit any signal and will not interfere with other electronic devices.

19. What happens if the sensor gets wet?

It is unlikely to happen because the sensor goes beneath the mattress. Sensor is encased in a waterproof cover which can be wiped dry and cleaned with a damp cloth.